Q: In order to meet people's needs and provide a better service, KigoSoft offers 3 subscription tiers for Individual Plan. Below are the details:
1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.
2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.
If you have other questions about the subscription, please read KigoSoft Subscription FAQ.
Q: There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. At preset, you can only download up to 720p videos.
First of all, please make sure the video you want to download can be played normally on the web browser of Disney+.
Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected] We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.