If you have any doubts before your purchase or after your purchase, you may find the answers from the faqs. If you don't know how to register the product with
license, or your license is lost, you can also find an answers. If you can't find a solusion, you can also send to us via [email protected]
Of course, yes. The whole KigoSoft products support users free trial version. For example, when you free download Netflix Downloader, the only differences from the full version
is that you can only download videos in low quality.
Once your order has been validated, our system will automatically send the registration info to your e-mail within 2 hours. Then you can download the product you purchased and insert registration code to use full version. If you didn't receive it within 12 hours, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches, or you maybe input a wrong email address. You can contact our support team via [email protected] for help.
All the KigoSoft products offer trial versions for your free downloading and testing. The features are the same as the full version. However, you are only allowed to download the 5 minutes of each videos with the trial version.
If you accidentally bought the wrong product, within the initial product refund period, you should purchase the correct product, contact customer service to submit a refund application for the wrong order.
During the initial product refund period, contact customer service to replace the product. If the price is inconsistent, the price of the correct product is higher and the difference needs to be made up. If the price of the product to be replaced is lower, the difference will not be refunded.
Once an order has been validated, our system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival
of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc., please go ahead to
contact us via Support, all queries will be responded to within 48hrs.