Refund Policy

Updated Dec. 23, 19
Support Center

All KigoSoft's try is for customer satisfaction. We try our best to give customers stable programs with more human humanize and convenient. If you have any questions or you have some suggestions or advices, please feel free to contact our support team (support@kigo-video-converter.com).

Submit a Refund Request to Us

If you wish to cancel your order, please email us at support@kigo-video-converter.com with the following information:

  • Product Name, (including Mac or Windows Version)
  • Your Order ID/Reference Number/Transaction ID;
  • The Email Address That You Used to Make the Purchase;
  • The Reason Why You Would Like a Refund.

We will deal with the refund request ASAP on business days based on the terms below.

Money Back Guarantee

All the products of KigoSoft offers a free trial version so that you may test the software for yourself before thr purchase. These trial versions allow you to experience the full functionality with limited trials.

KigoSoft provides a 30-day Money Back Guarantee for the full version( 2 days for subscription version). We cannot cancel the order after this period has expired because this is a 'try-before-you-buy' system. Refunds will only be given under this guarantee in the following circumstances:

Accepted Circumstances

Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact the payment platform to refund the cost of EDS or RBS.

In the case that the software purchased has terminal technical problems, and no solution was provided within 30 days, Kigosoft will refund the product price if you are unwilling to wait for an update.

You have purchased the same product twice or purchase two products with similar functions. KigoSoft will refund the purchase price of one of the products or exchange one product for you.

You do not receive registration code within 24 hours after purchase and haven't received a timely response (within 48 hours) from the KigoSoft support team after contacting the support center. In this case, KigoSoft may cancel the order and offer a refund if you request.

You are unaware that it is an auto-renew order and you didn't receive the auto-renew notification in your email inbox before the auto-renew occurred. You should contact us within 7 days of the auto-renewal, and we will offer a refund.

You paid twice or more for one product due to technical problems with the payment platform or other technical reasons. In this case, KigoSoft will only charge once for one product and will refund the additional payments.

Once we issue a refund, the corresponding license will be deactivated, and you are required to uninstall the software and remove it from your computer.

Circumstances of No Refund

We cannot offer a refund in the following circumstances. Depending on these circumstances, we may exchange the software for you if you don't need the one you've purchased.

  • A refund request for the product price differences between different regions and sellers.
  • A refund request due to the purchase of a similar product from a different provider.
  • A refund request for intentional repeat purchases of similar products.
  • A refund request that contravenes our sales activity requirements.
  • A refund request due to your mistake and the problem is not product-related. For example, purchase of an incorrect program, downloading an incorrect version, not enough available disk storage on your computer; you change your mind after the purchase, etc.
  • A refund request due to misunderstanding or lack of understanding of the products functions and capabilities because you failed to read the product description carefully before purchasing.
  • A refund request due to the failure to receive registration code within two hours after placing a successful order. Our system will automatically send a registration email as soon as the payment has been received. However, due to internet or system failures, email spam settings, email typo, etc., there might be some delay. In this case, you can retrieve the registration code here or contact our support center.
  • If, without good cause, you refuse to cooperate with KigoSoft support team to troubleshoot the problem and apply the solutions provided.
  • A refund request for no reason.
Email Support

All the suggestion and feedback are totally welcome. We want to hear from you. If you have any questions about our privacy policy or programs, we welcome your comments, suggestions and requests for information. Please use the email addresses below to contact us on any question.

  • Support: support@kigo-video-converter.com

For sales support and other inquiries, please wirite an Email to our sales support.

  • Sales: sales@kigo-video-converter.com
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